Original Link from Pets Plus Magazine
Kim Loper and Andrew LoMonaco purchased the store in 2015 at its original location on Front Street in Greenport, NY. The new owners had big plans and knew they would eventually need a larger space.
When a two-story historic property on Main Street came on the market, they jumped at the opportunity it represented. The additional space would allow Harbor Pet to offer more merchandise and services, and Loper could operate their Life Is Grruff treat bakery under the same roof.
The business partners discussed the 85-year-old oak floors in the front of the building during the move/renovations in 2015. They were original to the previous occupant, White’s Hardware.
“There are dinks and dents and soft spots. Copper nails are set where ropes were measured at different lengths for ships and boats,” Loper describes. “We were going to redo the floors, but then I said why spend all of that money when dogs will just scratch them up again?”
She recognized that the marks also would show respect for the hardware store’s heritage and the community it was a part of.
Attracting Locals and Tourists Alike
Loper also understands the importance of serving both the residents of the seaside village and the tourists who visit. Harbor Pet does this by offering a mix of mainstream and boutique products and services.
Foods in stock include what one might expect to find at an independent store, such as Primal, Orijen and Stella & Chewy’s. Blue Buffalo, Natural Balance and Wellness, all mainstays at big chains, the closest of which is 25 miles away, sit on the shelves, too. Treats, toys and other products in nautical themes are present, but most of the inventory could easily fit into a shop not located steps from a marina at its busiest during the summer months.
“We really try to create an atmosphere that makes residents want to shop with us as well. The town is divided, in that some locals don’t feel like the businesses cater to them. They feel like they cater to tourists and charge more because of that,” Loper explains. “We keep our price points a bit lower and a bit broader so that residents can take advantage of having us in town. And we have a rewards program for them.”
Harbor Pet offers grooming and hourly boarding, too, the latter coming about after Loper saw a need for the service during tourist season.
“Visitors would come to town and leave their dogs in the car or on the boat,” she says. “We started watching customers’ pets while they went and had lunch, just as a courtesy, not even charging for it. The new location gave us room to install 14 kennels so we could do it officially.”
Planning for the Future
Respect for history and community, and the ability to recognize and act on opportunities, has led to a 50 percent increase in sales — significant for a business like Harbor Pet.
Not ones to simply enjoy smooth sailing, Loper and LoMonaco have plans for taking the store to yet a higher level. They want to expand boarding into overnight and bring trainers in to hold classes. Small animals such as hamsters, gerbils and bunnies are on Loper’s mind, as well, with a desire to make sure those pet parents have the supplies they need.
“I’m constantly listening to our customers, hearing what they are looking for and figuring out how to help them,” she says.
Additional renovations planned for this year will allow them to do all of the above and more. The store and bakery have yet to expand into the building’s available second floor space.
No matter how big and successful the businesses become, though, Loper doesn’t envision ever ripping up those original oak floors. After all, they are now a part of the Harbor Pet story now, too.
Original Link from Pets Plus Magazine